Meridian & Nottingham CityCare Partnership

Nottingham CityCare delivers over 65 free NHS services in partnership with commissioners, local people, health professionals, charities and voluntary groups, in Nottingham, Nottinghamshire and beyond.

They need a managed service to help them gather feedback from all their services with a large number of bespoke surveys. They also need to meet requirements for CQC, CQUIN targets, feedback to the commissioners, CityCare Board and Quality and Safety Group

The Solution

Meridian provides staff with an easy to use, very visual system, which provides quick access to data. A managed service from Optimum Health Technology has meant that a Client Support Advisor has been available to help answer any questions. The implementation of Meridian has been adapted to also meet the specific needs of the Community Services Team.

The benefit of features such as the CQC summary, Linked Actions and report scheduling has meant that Nottingham CityCare has been able to improve the data collection channels in use and have now started using iPads to gather feedback onsite and text messages for patients offsite.

“Meridian is vital to our organisation in a number of ways. Without it we would not have to ability to know how our patients and people who have accessed our services are feeling. We are in safe hands with Meridian managing our feedback mechanisms”

Kate Whittaker

Head of Patient and Public Involvement