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Customer Feedback
The optimum contact Customer Feedback module is designed to provide real time feedback from customers.
The approach allows for regular information gathering, for example, a monthly or quarterly customer survey, as well as tactical
information gathering. Examples would be: what do our customers currently feel about the markets in which we operate? How is a
new product being received? Why did a customer decide to do business elsewhere?
optimum contact provide a configured questionnaire to the business's own specification. An Administration
Toolset allows rapid amendments to questionnaires and makes them available in a variety of formats.
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