Quality and Accreditation

Quality is a key driver for all feedback processes, whether the quality of the people, the systems or the reports and analysis - establishing a high level of confidence in feedback provides credibility and authority to the actions to be taken.

From the beginning, Optimum Contact has been developed as a business driving excellence and quality in every aspect of its business and ultimately the deliverables to clients.

Optimum Contact products and services are specifically designed to support quality standards and goals and in turn Optimum Contact delivery is guided and managed by the highest standards, including full accreditation of the following:

Leading with quality standards

ISO 9001

ISO 9001: Quality

This is the highest international standard governing quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders.

 

ISO 27001

ISO 27001: Security

The highest international standard governing the management of information which is such a critical area in Healthcare particularly with regard to patient identifiable data.

 

ISO 14001

ISO 14001: Environmental

The highest standard governing environmental issues including minimise laws, regulations and other environmentally oriented requirements; Optimum is fully accredited.

 

NHS

 

IG Toolkit 13: NHS IT

The highest level of the NHS standard governing information governance; the accreditation achieved by Optimum matches that of leading NHS organisations.