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Staff Feedback
The concept behind the optimum contact Pulse Staff Feedback module is to give organisations
the ability to get information directly and immediately to and from front line staff. This could be in the form of a
regular attitude survey or, on a more tactical basis, to get real time information on what is happening in the business.
Examples would be: How is the new product being received by customers? What is the level of enquiry today? Which competitor’s
products are coming up most in customer conversation?
optimum contact provides the mechanism and the questionnaires to enable organisations to
view feedback on a particular topic immediately. It is highly cost effective and instant.
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